What is Script Coverage?

FREQUENTLY ASKED QUESTIONS

Script Editing, Formatting, and Rewriting Services Policy
Please read the following terms carefully to ensure mutual understanding of our services and expectations

1. Scope of Services
Among other screenplay-related custom work services like script coverage, we also offer screenplay editing, formatting, script consulting and rewriting services.

Our services are custom-tailored to your specific script. However, we want to clarify that our script formatting and rewriting services do not include free script consulting, such as scene-by-scene explanations of why we formatted or edited a scene a certain way, Q&A sessions, or explanations of creative decisions.
Script consulting is a separate service that requires additional time and expertise. Because this work takes up valuable time, and we have other clients with projects scheduled to meet filming and casting deadlines, any requests for explanations or creative decisions must be purchased separately. If you would like us to personally explain creative choices for any scenes in your script, this service must be arranged and paid in advance so that we know to schedule additional time for this extra service.
Once we have completed work on your script—whether it's formatting or editing—any additional requests for follow-up questions or explanations are extra unpaid work, and they require the purchase of script consulting services. These services must be scheduled in advance and will have their own turnaround time. Please understand that adding unpaid services after the fact will not be accommodated. Our schedule is tightly organized, and we cannot bump another client's project in line just to accommodate additional work on your script. Every client’s project is important, and we respect their deadlines just as we would yours

Please note that we are not required to explain how or why we edit, rewrite, or format a scene, as these explanations fall under script consulting services, which are separate and must be purchased. Script consulting is a separate service that is not included in our standard editing, formatting, or rewriting services. Requests for explanations, rationale, or in-depth discussion about these creative choices fall under script consulting, which is a separate, paid service. Providing expert insight and guidance requires additional time and effort beyond the scope of formatting, editing, or rewriting, and therefore is not included for free. All such work is considered additional services and will be billed separately, as it is outside the scope of our standard services.

If you wish to understand the creative rationale behind the choices made in your script, such as why we format a scene in a particular way, when to use V.O. vs. O.S., or the reasoning behind a rewrite, you must purchase our separate script consulting service. We do not offer these types of explanations as part of our editing or rewriting services. Please note, we are not a screenwriting school or class, and we are not required to teach or explain screenwriting basics or formatting rules. We are a professional service provider.

2. Round-Based Service and Payment
All of our services are one-time services based on industry standards. This means if you pay for one round of editing or one round of rewriting, that is the service you will receive--one round only.

If you submit a rough draft or an underdeveloped script and expect your script to be polished to perfection after just one round, that is unrealistic. Please be realistic and understand that one round of rewriting is not enough to transform a rough draft of your script into a fully developed script that meets your personal preferences. Creative work like screenwriting requires multiple rounds of rewriting to refine and polish the script.
Our team works with industry expertise and storytelling principles that prioritize the integrity of the script. While we value your input, we cannot rewrite the script according to the standards of a novice screenwriter, novel book writer who is new to screenwriting, or less experienced script readers, as their feedback may not align with professional industry practices.
If you are unfamiliar with this rewriting process (aka script doctoring service) or do not understand the difference between screenwriting and novel writing, we strongly recommend taking a screenwriting class to get a better understanding of basic screenwriting rules and formatting principles. Why? Because it is unrealistic -- for an amateur screenwriter to dictate how we should rewrite or edit your script, especially when we have worked with professional screenwriters represented by literary agents and managers, as well as producers with $1 million+ movie budgets, who trust use our script consulting and rewriting services. They understand that our services adhere to industry standards and are offered at reasonable prices services that would cost a fortune elsewhere.

3. Industry Standards and Exploitative Expectations
Amateur screenwriters and novel book writers transitioning into screenwriting often have unrealistic expectations. Despite understanding that their novels require multiple rewrites, they submit rough drafts of scripts that have many underdeveloped characters, formatting errors, and other issues, but they expect them to be fully polished in just one round of rewriting service. This expectation is unrealistic and is a clear example of exploiting custom work services. If you submit an under-developed script with unfinalized plot and scenes with poorly written dialogue, under-developed characters, large cast size of flat characters, or vague or underwritten scene descriptions -- which amounts to a rough draft but you choose to pay for one round of rewriting, you cannot expect our team to do free rewrites or polish it to your personal taste in just one round that you paid for—especially if you have not provided clear feedback or an explanation of what your personal taste is. Just based on sheer logic, paying for just one round of rewriting service on a script that is messy or a rough draft that requires multiple rounds of rewriting services is simply not sufficient to fully develop or polish a script It is based on common sense that creative work like screenwriting requires multiple rounds of rewriting. Therefore, if you're only paying for one round, that is all the time we can put in--one round of rewriting, not unlimited lifetime free rewriting.

4. Client Policy on Scope and Fair Use of Services
To ensure we honor the time and service commitments made to all paying clients, we reserve the right to decline work from individuals who have a history of exceeding agreed-upon terms or requesting unpaid add-on services. For example, clients who purchase a single round of rewriting or formatting but later attempt to add script consulting or scene clarifications without purchasing additional services will not be accommodated. Respecting the scope of work allows us to deliver quality results and dedicate time fairly across all projects.

5. Unrealistic Expectations and Service Boundaries
It is both unrealistic and exploitative to expect any script rewriting service provider to offer additional rounds of rewriting at no extra charge, especially when you have only paid for a single round. To be candid, we take note of any such behavior, and clients who repeatedly attempt to circumvent our policies may be banned from using our services in the future. While this is not a common issue, it has been observed among a small number of amateur screenwriters. We prefer to work with clients who respect our professional standards and understand the value of our services. As such, we may choose to prioritize working with screenwriters represented by literary managers or agents and producers who adhere to industry norms and policies, rather than those who attempt to exploit our services.
This approach ensures that we maintain the quality and fairness of our work, as it is not feasible or cost-effective to provide services to clients who seek to bypass or manipulate our established policies. We take this position to maintain the integrity of our professional services and ensure that all work is compensated fairly.

6. Subjective Criteria and Refunds
Our work is done according to professional industry standards, not based on the personal subjective criteria of the client. If the rewrite or edit does not meet your personal expectations or preferences, we will not provide refunds. We do not offer refunds for dissatisfaction based on subjective opinions of personal taste, as it is exploitative and goes against industry norms. This is in line with WGA (Writers Guild of America) guidelines, which state that producers and anyone hiring a screenwriter should not expect free rewrites. Expecting free rewrites after paying for just one round of service is exploitative and goes against professional standards.

7. Professional Screenwriters vs. Amateur Screenwriters
When we work with professional screenwriters represented by literary agents or managers, they fully understand the industry standards and pay for each round of rewriting or editing. They do not expect free work after paying for just one round of service. However, we sometimes encounter amateur screenwriters or novel writers transitioning to screenwriting who submit underdeveloped drafts -- basically very rough drafts -- and only pay for one round of rewriting -- yet they expect their scripts to be polished in just one round when that's all the time they paid for -- one round. New screenwriters must recognize that it is unrealistic to expect their script to be polished to perfection after just one round of rewriting, especially if their original script contains significant character development issues, formatting errors, or plot inconsistencies. Achieving a polished script typically requires multiple rounds of rewriting. If you, as a new screenwriter, are not willing to invest in more than one round of rewriting or editing service, It is unrealistic to expect your script to be fully polished after just one round of rewriting service—particularly if you're only paying for one round of rewriting when the script clearly needs multiple rounds of rewriting to further refine the story, structure, and character development to reach a professional standard.

It is important to emphasize that this is unrealistic. Just as movie studios take 1 to 5 years to refine a script before greenlighting a project, scripts need multiple rounds of editing and rewriting to reach their fullest potential. If you are new to the industry, it is crucial to understand this process and not expect your script to be polished to your personal taste in one round.

8. Non-Refundable Custom Work
All of our services are non-refundable custom work services. By using any of our services, you signify your understanding and agreement to these terms of service.

9. Professional Boundaries and Protection for Our Team MembersThis policy is put in place to establish professional boundaries and protect our team members from those who do not work in the industry but attempt to exploit those who do. Our team provides high-quality, industry-standard services, and we must ensure that our professional work is valued and compensated accordingly. This helps us maintain the integrity of our services and ensures that all clients are treated fairly, based on the level of service they are paying for.

10. Professional Reputation and Industry Consequences
Engaging in unrealistic demands or attempting to exploit screenwriting services can have serious consequences for a screenwriter's reputation in the industry. Unreasonable expectations, such as expecting free additional rewrites after paying for only one round of rewriting, can result in a negative reputation. This is one of the reasons why a screenwriter can find themselves blacklisted in the industry. Below is additional information to help you better understand our services.

Script Formatting Service Policy Details
Thank you for showing interest in learning more about our Script Formatting Service. This policy outlines what is included, what is not included, and how we manage time across projects to ensure fair service for all clients. Please read carefully to understand the scope of the service.

1. What’s Included in Our Script Formatting Service
Our Script Formatting Service is focused on correcting formatting errors to ensure your screenplay adheres to industry-standard guidelines. This includes:

Proper formatting of scene headings (sluglines)
Correct alignment and spacing of dialogue and character names
Proper use of action lines
Correct formatting of elements such as parentheticals, transitions, and shots

The service is strictly technical. The formatter’s role is to ensure the script is presented professionally — not to rewrite content, offer feedback, or suggest creative changes. Once formatting is complete, the service is considered delivered and closed.
We also do not offer technical support for third-party screenwriting software. Issues like file crashes or software glitches are the responsibility of the screenwriting program you’re using (e.g., Final Draft, Celtx, Fade In).

2. What’s Not Included
Our Script Formatting Service does not include:

Script feedback or creative notes
Rewriting or editing for content clarity
Story or character development support
Dialogue improvement or style suggestions
Scene restructuring or story pacing
Script Consulting
Explaining formatting or screenwriting rules
Free rewrites
Script doctoring (rewriting scenes to fix clarity, tone, or content)

Our script formatting service is a technical service and does not include post-formatting follow-up consultations to explain or justify formatting decisions. These types of inquiries fall under script consulting services, which are separate from the formatting service. As such, we do not provide out-of-scope services, such as explaining the following:

Why we formatted a scene a certain way
When to use V.O. (Voice Over) vs. O.S. (Off Screen)
Why a parenthetical is used in one scene but not another

This kind of guidance falls under one-on-one script consulting — not formatting. These are the types of questions you’d explore in a script consulting session or screenwriting class, not through a formatting service.

3. Why We Cannot Revisit Completed Work
Once your formatting service is complete, we must move on to the next client’s project in our tightly scheduled pipeline. With projects booked weeks in advance from clients worldwide, revisiting completed scripts to address follow-up questions or explanations is considered out-of-scope work. The time needed to re-read scenes and answer questions about why or how certain scenes were formatted, or why specific formatting choices were made, requires additional work that was never paid for under the initial formatting service. We cannot use the time scheduled for another client to provide these extra services or explanations.

Please note, we are not a screenwriting school, and it is not the role of our script formatter to teach formatting rules or explain screenwriting principles. Providing guidance on these matters is script consulting work, which is a separate service that must be paid for in advance. It involves additional time and expertise, with its own turnaround time and pricing.
As such, revisiting completed scripts for further explanations or feedback is not feasible:

Takes up extra time
Turns the formatting service into unpaid script consulting work
Unfairly cuts into time reserved for other clients’ projects

We cannot ask our formatters to re-read and explain scenes, answer follow-up questions, or justify formatting choices — this is additional work and is not included in the formatting fee. It must be scheduled and paid for in advance, just like any other professional service.

4. Need Explanations or Guidance? Consider Our Script Consulting Service
If you have specific questions about formatting decisions — such as how or why we used certain elements — and want deeper understanding, we recommend booking a Script Consulting Service. This is a separate, paid service designed to help writers gain insight into formatting and creative decisions.
How it works:

You submit a list of specific questions you want answered
We evaluate the scope and provide a custom quote based on the number and complexity of your questions
We give you an estimated turnaround time
You receive written responses to your questions that you can revisit and keep as educational materials

This service is ideal if you're looking to better understand formatting conventions or want targeted advice on specific parts of your script.
We do not offer this level of explanation or one-on-one guidance as part of our standard formatting, editing, or rewriting services. Script consulting is an entirely separate service that must be paid for in advance so we can schedule the time fairly alongside other clients’ projects.

5. Our Commitment to Fairness and Time Management
We respect every client’s time and project. In fairness to all, we schedule our services in advance and allocate time carefully. Allowing one project to extend into another client’s time slot would disrupt our workflow and delay delivery for others. This is why we must be strict about boundaries between services — formatting, editing, rewriting, and consulting are all separate offerings with different scopes, timelines, and pricing.

Thank You for Understanding
By respecting these service boundaries, you help us maintain a fair, efficient, and professional experience for everyone. If you're ever unsure which service is right for your needs, feel free to contact us — we're happy to guide you toward the best fit.

What’s the Difference Between Script Consulting, Script Notes, and Script Coverage?

Script Coverage and Script Notes: These services are a one-time review of your script. A script reader provides professional feedback, focusing on elements like structure, character development, pacing, and dialogue. Script notes typically go deeper, offering detailed feedback on various aspects of your script. Script readers can provide detailed script notes, but they should not be confused with script consultants. Script consultants are paid at a higher rate for offering ongoing feedback, answering follow-up questions, elaborating on their notes, and giving guidance throughout the development process. Script coverage, on the other hand, is more of a brief analysis that includes a logline, summary of the story in the script, evaluation, brief comments on the script, rating grid, and a rating scale of pass, consider, or recommend.

Script Notes: A detailed, in-depth breakdown of your script, often covering more aspects and providing suggestions for improvement. Typically shorter than what a consultant would provide.
Script Coverage: A logline (one sentence that summarize your story), rating grid, summary of your script with an analysis and a rating scale of pass, consider, or recommend.

Script Consulting: Unlike Script Coverage or Notes, script consulting is an ongoing, collaborative service. A script consultant works with you throughout your script's development, providing continuous feedback and guidance over multiple sessions. Consultants may help with rewrites, answer follow-up questions, and assist with strategy. If you are interested in this service, email us at [email protected] and tell us exactly what you need, including attached a PDF copy of your script, so we can provide you with tailored pricing.

What is the Difference Between a Script Reader and a Script Consultant?

Script Reader: A script reader is someone who reads your script and provides feedback (either through coverage or detailed notes). Their service is usually a one-time review, and they don’t typically engage in follow-up consultations or rewrites. While they can offer detailed feedback, it's a limited, structured service. It’s important to note that our readers’ schedules are planned around multiple clients, and once they’ve completed your review, they must move on to other projects to meet project deadlines. They are not available to answer questions about the script coverage or elaborate on their comments about the script. When you get script coverage, you are getting a professional opinion of your script. The same can be said about Script Notes and Script Consulting services. You are not required to agree with our assessment, as evaluating creative work inherently involves subjective opinions. Each script reader has their own perspective and evaluation criteria, and their feedback is independent of what others have said. Script coverage is not a guarantee of unanimous praise, and it’s important to understand that each reader brings their own unique insights to the table. How you choose to rewrite your script or which comments in the coverage you decide to incorporate is entirely up to you.

The script feedback we provide in our script coverage and script notes services is meant to guide you, but the creative decisions are yours to make.
Script Consultant: A script consultant provides ongoing, more in-depth feedback and works with you throughout the development of your script. They are available for multiple consultations, rewrites, and advice on how to improve your script over time. Similarly, the script feedback a script consultant provides is meant to guide you, but the creative decisions are yours to make. Script consultants' services are typically more expensive than script readers because script consultants offer continuous, hands-on support.

Script coverage is a "basic" script report that contains a logline, rating grid, synopsis, comments, and a pass/consider/recommend rating. Screenplay coverage is also known as script coverage. Not all script coverage reports have exactly the same layout. The script coverage report style can vary slightly from company to company. Some script coverage reports also contain scores for the concept, dialogue, characters, plot and structure category -- which is our style of script coverage report.

A production company may have a basic script coverage report without a character breakdown list while a literary agency may require its script reader to also create a character breakdown list to include in the script coverage report. The script coverage report with scores is a variation of the basic script coverage. The comments section of the script coverage contains the script reader's comments on the overall quality of the script.
The current script coverage service that we offer focuses on providing clients with more comments in the script coverage report instead of the basic 1/2 page to 1 to 1.5 page comments often found in a basic script coverage report. We have noticed that producers and writers prefer getting more comments in their script coverage report. Hence, we are providing more comments than the average 1/2 page to 1-page comment often found in a "basic" script coverage report -- in lieu of providing a synopsis.
Our comments (professional opinion) in our script coverage focuses on identifying the main pros and cons in the script. This will help clients understand what works or doesn't work in their scripts so that they can decide if they want to do a rewrite on that particular script -- or simply pick a different script to consider for production or pitching purpose. Often times, we get two scripts sent in per director. This happens when they need a second opinion to help them determine which one of the two scripts is better than the other. You, the client, don't necessarily have to agree with our professional opinion of your script because we are dealing with creative work. It's just like when a movie studio conducts a test screening of their movie. Not everyone's opinion is going to perfectly align with your opinion. Hence, it's good to get script feedback to help you identify elements that you may have overlooked in your story.
A screenplay always requires multiple rounds of rewriting in order to get it as polished as possible. Three rounds of rewriting are never enough as it also depends on the complexity of your story and the number of characters in your story. The more characters there are, the more work you will need to do to further develop each character to make each of them play a useful role in the story. And they each must have a unique voice. If they don't, then it means the script needs more rewriting.
There's no room to be lazy in screenwriting if you want literary managers and agents to represent you. They cannot represent a screenwriter who has only 1 script or two unpolished scripts because it will reflect negatively on the literary manager and agent to represent a screenwriter who does not have proven talent.
If you are new to getting script coverage, do know that getting script coverage is not a substitute for getting Script Notes service, which are detailed, scene-specific "script notes" that come with suggestions on how to address certain issues in your script. The notes, also known as story development notes, are in-depth creative input to help producers, directors, and writers brainstorm and fine tune their scripts. Additionally, it is not customary for industry script readers to spend their reading time fielding questions about the script or the coverage, nor to further elaborate on the comments in the coverage report. They are not required to do the work of screenwriting instructors or screenwriting coaches.
We work with clients in the U.S. and abroad. Writers and filmmakers can easily submit their scripts via email after ordering online.
Our screenplay coverage (aka script coverage) comes with a logline (1-2 sentences that summarize the story), rating grid, and overall comments on your script Our more advanced script coverage report comes with scores on the story concept, dialogue, characters, plot, and structure -- be sure to let us know which version you want.
For newcomers in screenwriting, it's crucial to understand that script coverage, script notes service, and script consulting services are three different types of services. They are separate services. The role of a script reader is not the same as the role of a script consultant. When you purchase our script coverage service or script notes service, you're paying to get a professional opinion on your script by having a professional script reader evaluate your script and write you a script coverage report (Script Coverage service) or detailed script notes (Script Notes service). The sole responsibility of a script reader is to read the script and then produce the coverage report. The script reader does not double up as a script consultant or screenwriting coach, offering free one-on-one Q&A sessions and answering questions beyond their assigned duties. It's just not within the purview of our script coverage service or script notes service. Script consulting service is a separate type of service.

Does Your Script Coverage or Script Notes Plus Rating Grid service include a Question-and-Answer session where I can Ask Follow-up questions?
No, both our Script Coverage (Script Coverage service) and Script Notes (Script Notes plus Rating Grid service) are one-time services that provide a professional review and opinion of your script. They do not include additional time for the reader to respond to follow-up questions via email or to elaborate on or clarify their comments and detailed notes. Script readers are compensated for the time they spend reading and analyzing your script and providing coverage or detailed notes, depending on the service you purchase. As soon as a script reader finishes working one script, the script reader has to work on the next one in line. Many projects are scheduled weeks in advance. Our script readers are not available to re-read your script to answer follow-up questions, as this constitutes additional work that requires extra time, scheduling, and compensation beyond the original scope of the service.

If you're new to screenwriting, which often applies to emerging screenwriters and producers, it's important to understand that expecting script readers to answer follow-up questions or justify their comments and ratings in the coverage report without additional compensation is NOT standard practice. Once the script coverage is completed, any further requests for detailed explanations or justifications require extra time and are outside the scope of the original agreement. These additional services should be compensated accordingly. Re-reviewing your script to address follow-up questions about the reader's comments or ratings in the coverage is considered additional work and is outside the scope of the initial review. Additionally, our script readers are unlikely to remember specific scenes from your script, as they review many scripts. They won't be able to recall details or scenes from every script they've worked on without re-reading it to answer follow-up questions. Most feature film scripts we review range from 95 to 130 pages. It's unrealistic to expect a script reader who has read your script to remember specific scenes, whether it's hours later or days later. They would need to re-read your script, which requires extra time and effort—time that is not covered by the original payment for the initial script review/script notes service.

All our custom work services, including Screenplay Rewriting, Editing, Formatting, Script Coverage, and Script Notes with Rating Grid services, are priced as one-time services. They do not include free script consulting services to answer follow-up questions or engage in further discussions about scenes in your script. This is a one-time service, and we are not obligated to answer questions or justify our creative decisions, whether it's hours, days, or weeks after the service is completed. Furthermore, we cannot use time that has been scheduled for another client's projects to provide free script consulting. Once we finish work on one script, we move on to the next project.

For example, once our script reader has finished working on your script and provided either coverage or script notes—depending on the service you purchased—they cannot use time reserved for another client to re-read your script or answer follow-up questions. This would be considered out-of-scope and unpaid work, and that time is already allocated to another client.

Script Notes service is different from Script Consulting service. Script consultants are compensated at a higher rate than script readers because their work involves providing ongoing, in-depth feedback over a longer period. Unlike a script reader, who provides a one-time review, a script consultant works with you on an ongoing basis, offering detailed advice, answering specific questions, and assisting with revisions throughout the development process. This level of commitment requires more time and resources, which is why script consulting services are priced accordingly. If you’d like to explore script consulting, email us at [email protected] and let us know exactly what type of services you need, and we’ll be happy to discuss the details, pricing, and how we can assist in supporting your script’s continued development.

Therefore, please be mindful and know that we cannot ask our readers to perform out-of-scope work, such as re-reading your script or answering further questions, without additional compensation. Expecting free work beyond the agreed-upon scope is not reasonable, as it requires extra time and effort that was not factored into the original service.

If you require ongoing support or detailed, continuous feedback, we recommend considering our Script Consulting service, which is specifically designed for that level of interaction and includes compensation for the time and effort spent on follow-up work. Just let us know the type of services you need so we can give you pricing. Any customized work not listed on our website can be purchased through our e-invoice method, where we’ll generate a personalized payment link/e-invoice and email it to you.

Script Readers are not the same Script Consultants, and these roles are distinct. While a script consultant is paid to provide ongoing services for as long as the customer needs them—answering questions, providing detailed feedback, and offering continuous support—a script reader is compensated only for their one-time review. Their role is to read, analyze the script, and write coverage or provide detailed notes, but they are not available to spend extra time clarifying their feedback or answering follow-up questions.

Script consultants are compensated at a higher rate than script readers because their work involves providing ongoing, in-depth feedback over a longer period. Unlike a script reader, who provides a one-time review, a script consultant works with you on an ongoing basis, offering detailed advice, answering specific questions, and assisting with revisions throughout the development process. This level of commitment requires more time and resources, which is why script consulting services are priced accordingly.

Script Coverage and Script Notes services are not ongoing services. Once the reader has provided their coverage or notes on your script, the review is complete. These services are designed to give you a one-time, professional analysis of your script, but they do not include follow-up explanations or the opportunity to ask the reader questions afterward.
This is not the same as a script consulting service, where a consultant is paid on an hourly basis or for a larger lump sum to provide ongoing feedback and answer questions throughout the development process. In a consulting service, the consultant works with you over time, answering questions and helping you refine the script through multiple revisions.
If you are looking for detailed, ongoing support where you can ask questions and receive continuous feedback, we would be happy to discuss script consulting services, which are priced differently and designed for that type of collaboration.

A script reader provides a one-time, professional review of your script, offering feedback on the overall structure, themes, pacing, and other key elements. A script reader can provide either a script coverage report or detailed notes, depending on the service you choose—Script Coverage or Script Notes service, along with a Rating Grid. The goal of these two types of services is to give you an objective, high-level perspective on your script’s strengths and areas for improvement. The reader provides their feedback and is not available for follow-up questions or ongoing support once the review is completed. Once the reader completes coverage on a script, the reader has to work on the next client's script in that has been scheduled in advance. Our script script is not available to answer follow-up questions or further elaborate the reader's comments in the coverage report (Script Coverage) or in the detailed script notes (Script Notes service).
On the other hand, a script consultant works with you in a more collaborative, ongoing capacity, providing more in-depth, personalized advice. A consultant can help you through the rewriting process, answer questions, and assist you with specific scenes or aspects of your script over time. This is a more hands-on, continuous service.
Our script coverage and script notes services service are different from script consulting service. They are more affordable as they are designed to give you a thorough, professional opinion in a one-time review, while a script consulting service involves a deeper, longer-term collaboration.
Once the script reader completes coverage on a script, they must promptly begin working on the next script in line to ensure coverage deadlines are met. Re-reading your script to answer your follow-up questions would unjustly infringe upon the time reserved for another client who has a previously scheduled script to be worked on next in our project pipeline.
To recap, the role of the script reader does not include answering follow-up questions, elaborating on comments in the coverage report, or providing screenwriting tips beyond the coverage report. It is not customary for script readers to serve as script consultants or screenwriting coaches by fielding questions about the script after completing the coverage report.
It's not part of the script reader's role to provide additional explanations on the comments in your coverage report or script notes because the comments are simply meant to be comments. There's a page limit for the comments in the coverage. They are not intended to be pages after pages of detailed story development or script notes where every issue in the script is explained with suggestions on how to fix it. Story development notes are more detailed than the comments in a script coverage report.
You are not obligated to agree with every single thing in the script coverage report since evaluating creative work is subjective. What you are getting is a professional opinion of the script, which is open to interpretation.
Don't assume script readers will be able to make sense of your story if your script contains confusing scenes or dialogue, especially if you're new to screenwriting. Ambiguous narratives or confusing scenes can lead to missed nuances or dialogue exchanges.
It's important to remember that script readers are not mind readers. What appears clear in your mind's eye may not always be clearly conveyed in your written words. If, for instance, the characters engage in aimless actions or dialogue that do not significantly contribute to the plot, it is unlikely that the script coverage report will yield a favorable score. The same goes for scripts that are not formatted to industry standard. In their evaluation, script readers must adhere to principles of honesty and realism. They must provide unfettered feedback on the script. As a screenwriter, it would benefit you to know areas of confusion in your script so you can do rewrites and make necessary fixes -- before pitching your script to prospective producers.
Our readers must keep it real in their script coverage report in order for you to gain a genuine understanding of the issues with your script. If your script has issues with story, pacing, formatting, or character development, our readers won't shy away from stating that it needs a heavy rewrite. They won't mince words. Specifically for film producers, we won't deem a script as good if the story is subpar. This is because we don't want you to proceed with shooting a script that still needs more rewriting and isn't yet ready for filming. We want you to do well at the box office.

How is your "Short Form" Script Coverage service Different from the regular Script Coverage service?

Please note that our "Short Form" Script Coverage service does NOT come with a summary (aka synopsis) of your script because most of our clients are more interested in receiving comments and rating grid on their scripts.
If you'd like a synopsis of your script, please let us know so we can provide pricing. Writing a summary (or synopsis) requires additional time and is considered extra work. A script that is 110-120 pages long will take more time to summarize than a 90-100 page script. As a result, the price for creating a synopsis will vary based on the length of your script.
Our Short Form Script Coverage does not include a synopsis, as adding one would increase the cost of the service. Most customers are more interested in receiving comments (general feedback on their script), a logline, a rating grid, and an overall rating of pass, consider, or recommend. We offer the Synopsis Creation service on an as-needed basis, so you only pay for it if you require it, ensuring that you’re not paying for something you don’t need in the coverage service.

Script Coverage service is NOT the same as Script Consulting service

Getting script coverage is not the same as getting a question-and-answer session with a script consultant, where you can submit a set of questions about your script. Script consulting service is more personalized, and it involves answering specific questions about your script. If you'd like to get one-on-one script consulting service, email your script to [email protected] so that we can give it a look and give you a price quote. Once you agree to proceed with the consulting service, we will email you an e-invoice to place your order.
If you want to get detailed scene-specific feedback with page numbers and suggestions on how you can improve certain scenes in your script, get our Script Notes services. You would get feedback in the form of detailed notes (aka story development notes).
After you receive the coverage report from us, do know that the script reader's assignment on that script is done. The script reader needs to work on the next client's script in the project pipeline to meet deadlines.
Our script readers are unavailable to provide extra services for free like answering script consulting-related questions or any follow-up questions about their comments in the coverage. Our coverage is written in simple English.
The price of script coverage is for two things -- time spent reviewing your script and writing the coverage report.

When you buy script coverage, you are paying for the script coverage report -- not extra services like answering follow-up questions about your script or clarifying (aka further elaborating) comments in the coverage report.
Additional services, such as answering follow-up questions, are not included in the script coverage service. Once our readers complete coverage on one script, they must immediately begin working on the next client’s script to meet project deadlines.
If you want specific questions answered about your script, you can purchase "script consulting service" with us, which we can give you a price quote based on the number of questions you want answered.

What are Script Notes?

If you need scene-specific script feedback to help you brainstorm and refine your script, get "Script Notes" plus Rating Grid service. The detailed notes dig deep into your story, giving you the insight needed to tune your script. Please know that getting Script Notes service means you are paying to get story development notes. It is not the same as one-on-one Script Consulting service -- which is a different service that has a different turnaround time as well.
Script Notes (Script Notes plus Rating Grid service) js a one-time service that provides a professional review and opinion of your script. Once our script reader has completed your script and written the notes, they must move on to the next script scheduled in the pipeline. Please know that we cannot use time reserved for another client to re-read your script to answer follow-up questions. The price you're paying for Script Notes service is to have the script reader read your script, analyze your story, and provide written notes on the script. The price does not cover the time to re-read your script or review the notes to answer follow-up questions, as these are considered out-of-scope, additional work. This additional time is unpaid and already allocated to another client.
Page numbers are included in the script notes to conveniently guide the writer to specific scenes in the script. Script notes are also known as development notes. The notes discuss areas in the script that require further development to enhance the plot and characters. We also provide script notes services to festival directors of screenplay competitions.
Our script notes will identify underwritten characters and confusing scenes to help you, the writer and/or filmmaker, address these issues before the script goes into production. Unfocused scenes and poorly developed characters can cause your story to meander and exhaust the production budget. If you want thorough screenplay feedback that cites scenes from your script, get script notes.
If you need a screenplay editor to improve the readability of your script, we have screenplay editing service.

Estimated Turnaround Time and Priority Service Turnaround Time Policy - Applies to All Services

Estimated Turnaround Time (aka Estimated Ready Date): For example, our regular screenplay editing service comes with an estimated turnaround time. This estimate is provided based on the average time it takes to complete a screenplay editing project, but please note that it is not a guaranteed deadline. It may change at any time due to unforeseen circumstances, such as technical issues with third-party software freezing or crashing."
Important: The turnaround time we provide can change at any time, depending on various factors, including the quality of the submitted script file, technical issues, or unexpected delays. For example, if your script file has glitches, crashes, or formatting issues that require extra time to resolve, this can affect the overall turnaround time. These issues are beyond our control, especially when caused by third-party screenwriting software. One of the reasons glitches can happen is when you type your script in one software and later finish it in another software, or if you use a web-based service and then switch to different screenwriting software. File conversions are one of the various reasons glitches can occur. Another reason could be that the screenwriting software you're using has bugs and can't handle saving larger scripts, such as those that are 120 pages or more, or scripts that contain symbols copied from other software or the web and then pasted into the script. There are many reasons your script file can crash, and this is an issue that your screenwriting software tech support team is responsible for assisting you with. Our screenplay editors and team members are not computer/software technicians.
Priority Service: You must request priority service in advance so we can give you a price quote first. There is an extra service fee for working on your script ahead of projects that have an estimated turnaround time. Please note that priority service is not listed on our website and must be requested by emailing us your script and requesting for a price quote. Priority service is not the same as rush service. After we provide the price quote for priority service and you wish to proceed with the service, we will email you an e-invoice (also known as a personalized payment link) to place your order for this service. Important: Priority service is available only if you inquire and request it in advance. If you choose, for example, the regular screenplay editing service, which has an estimated turnaround time, and you later expect a faster deadline, we will not be able to guarantee a specific delivery date, especially if there are technical issues like script file crashes or glitches. Both priority service and rush service come with additional fees. However, they serve different purposes and are used in different scenarios: Priority service means that your project will be given higher priority in the queue. It’s typically used when you want your script to be completed faster than others but within a reasonable timeframe (usually within the scope of normal business hours). The additional fee for priority service compensates for moving your script to the front of the queue. However, please note that this service does NOT guarantee a fixed deadline if unexpected technical issues, such as script file crashes or freezing, occur during the work process. While we make every effort to meet your desired turnaround time, unforeseen technical issues may cause delays. Certain widely-used third-party screenwriting software has been known to experience unexpected crashes and freezing issues. Priority service guarantees faster attention within the normal timeframe, but does not guarantee the extremely expedited turnaround that rush service would. While your script will still be handled within the standard turnaround time, you’ll be moved ahead of other projects that have estimated turnaround times. Priority service ensures that your script is worked on as soon as possible. The turnaround time remains within our regular timeframe (e.g., if our usual turnaround is 10 business days, priority service might ensure your script is completed in 7-9 business days, depending on our current workload). Timeframe examples: "If our usual turnaround is 10 days, priority service typically shortens the time to about 7-9 days. However, please note that while we strive to meet your desired turnaround time, it is not guaranteed. Unforeseen issues (such as technical problems with the script file or other unexpected delays), as well as last-minute requests for additional services, may impact the turnaround time. When To Use It: Choose priority service if you need faster attention but are okay with the work being completed within the standard timeframe (just moved ahead in the queue).
Rush Service: It means that your project will be completed often ahead of all other projects, by us putting in extra hours or resources. The service dramatically shortens the time it takes to complete your project (e.g., if our usual turnaround is 10 business days, rush service may aim to complete your script in 3-5 business days. Please note that while we strive to meet this expedited timeline, unforeseen issues (such as technical problems with the script file or other unexpected delays) may affect the turnaround time. Rush service means that we aim to complete the work within a much shorter timeframe than usual -- but it is not guaranteed.
Responsibility for Script Quality: If you have a literary agent, producer, actors, or a production team waiting on the script to be edited, it is your responsibility to inform us in advance. If you need priority service, please request it and ask for a price quote, as we can’t accommodate hard deadlines through the regular service. Additionally, please be aware that if your script file has issues like crashing, freezing, or glitches (such as misaligned margins), these technical problems can affect turnaround time. We cannot resolve issues caused by third-party software or issues with your computer.
Important: Technical software or script file freezing issues are beyond the scope of our services. Due to the nature of screenwriting software, your script files can unexpectedly become corrupted for a variety of reasons, including unexpected software crashes during saving. While this is rare, it can occur despite best efforts to maintain file integrity.

Additional Services - Formatting and Proofreading
If your script file contains significant formatting issues (such as misaligned margins, sentence splits, or repeated crashes), it is your responsibility to resolve these problems before submitting the script for editing or rewriting services. Our screenplay editing and rewriting services do not include fixing these formatting issues, and they require separate services (like script formatting and proofreading). If you need to fix such issues, please email us your script to get pricing. Also, please note that if your script file causes our software to crash or intermittently freeze during the saving process, it may result in an increase in the turnaround time. These unexpected technical issues are beyond the scope of our services and can alter our originally scheduled timeline.

Screenplay Rewriting Service vs. Screenplay Consulting Service

Rewriting services and script consulting are two distinct types of services. The rewriting process involves revising the script based on the initial request (e.g., structure, dialogue, pacing). However, explaining why certain decisions were made, answering questions about each change, or discussing potential alternatives, requires additional time and effort. This is consulting and should be treated as a separate service.

Why Answering Follow-Up Questions or Discussing Scenes in Your Script Is Not a Free Service
In the screenwriting industry, providing detailed explanations or answering follow-up questions about your script's scenes requires significant time and expertise -- it is considered Script Consulting service. These activities go beyond the initial scope of our rewriting or coverage services.

Creative Decisions Aren't Automatically Free: Creative decisions take expertise and time to explain. After completing a rewrite, the script doctor has already invested their time into improving the script. To expect the script doctor to revisit the work hours, days, or weeks later, provide detailed breakdowns of the edits, explain and justify their creative choices without additional compensation is unreasonable. Even professionals in the screenwriting industry charge for these services.

Industry Standard: In the screenwriting industry, consulting is always a paid service, especially when it requires re-engagement with the project after the initial work, such as rewriting services, is completed. Expecting ongoing consulting for free after the service has been rendered—whether it's to answer follow-up questions or justify creative decisions—is unrealistic and outside of standard business practices. It’s not a 'buy one service, get another service free' situation—once the agreed-upon work is completed, additional services like consulting come with their own costs.

Think of it like hiring a personal trainer. You pay for a specific workout session that helps you achieve certain fitness goals. After the session is over, you wouldn't expect the trainer to give you free advice on how to tweak your diet, explain every exercise in detail, or provide additional training sessions without charge. Just like the trainer’s time and expertise, follow-up consultations or explanations after the session are separate services that require additional time and effort, and would be priced accordingly.

1) Do you accept screenplay submissions worldwide?

We work with writers and filmmakers across the U.S., Canada, Australia, Europe and other countries. All scripts can be quickly submitted via email. All script submissions must be emailed to us. We do NOT accept paper scripts.
We do not perform secretarial services like emailing your script files on your behalf to 3rd parties. You must use your own email address to email your scripts to your 3rd parties.
Scripts and query letters received after 6 p.m. (Pacific Standard Time/U.S.) will be scheduled for service(s) the next business day.
It is the customer's responsibility to read the instructions and script submission requirements provided on our website and/or instructions repeated to you via email. Please make the effort to read the Acceptable File Types/Submission requirements on our website. Failure to follow our submission requirements and/or any instructions provided to you will result in your screenplays and/or other creative materials you emailed us getting rejected.
All our services (e.g. script coverage, screenplay editing, script formatting, proofreading, script notes, script consulting, query letter writing services, script rewriting aka script doctoring service, etc.) are non-refundable custom work. For example, after you place your order for editing service and we schedule your script in our project pipeline and our editor begins reading to analyze a page of your script, it means we've already started work on it. We cannot issue a refund or partial refund on these types of services which are known as custom work. We have regular clients who have script project deadlines to meet and they need our custom work services. Our script rewriting service is sold per round of rewriting. It does not come with extra work/services like providing script feedback going scene by scene or answering follow- up questions as that extra work which would incur extra cost. Therefore, if you are the indecisive type, you might want to use another service provider who may have more open time slots because we would rather reserve our time for regular clients who definitely need our services. By browsing our website and using any of our services, you are agreeing to our terms and conditions.
Please note it is the CUSTOMER'S RESPONSIBILITY to know how to properly download file attachments when they receive their completed file attachments such as script files from us. It is outside the scope of our services to perform personal services such as troubleshooting your personal computer/laptop or any email issues you may have with your email service provider.
As a customer, it is your responsibility to know how to properly upload, download, and open file attachments in your emails.
It is also your responsibility to learn how to properly open file attachments using the correct software on your computer.
We are not responsible for your lack of basic computer knowledge or your sudden memory lapse that prevents you from remembering how to send emails, open emails, forward emails, download file attachments, and upload file attachments.
It is your responsibility, as a customer, to keep your computer(s) and laptops running properly. If your computer malfunctions and that prevents you from opening your script project that we've emailed you, it is your responsibility to get your computer repaired so you can open the files. Your computer/software/email suddenly not functioning properly does not mean you are entitled to a refund on any script editing/proofreading/formatting or script services you purchased from us.. All of our services are custom work, and they're ineligible for refunds.

2) Do your script readers sign non-disclosure agreements?
Our script readers already sign non-disclosure agreements (aka NDA) with our Company. However, please be advised that our workers are not authorized to personally sign legal documents with you (the client) ON BEHALF of the Company because they are performing as workers of the company rather than a party his/herself. Our script readers and team members are also not authorized to provide technical software support or legal advice on screenwriting contracts because it is a liability to do so AND it is outside the scope of their job requirement. They are not software technicians, computer gurus, or entertainment attorneys.

3) Can you show me how to download/open a script file that was emailed to me and troubleshoot my computer, email, internet connection, or writing software issues? Can you show me how to locate the files I downloaded on my computer?

Please note that we are NOT a computer/software/tech support company. We do not troubleshoot devices or third-party products such as computers, printers, email apps, or any software you have on your computer.
We are dedicated to working on screenplays. We do not handle troubleshooting for other companies' products such as Apple computers, Windows PC, or eight different types of screenwriting software. We strongly recommend that you read your users' manuals or reach out to the companies from which you purchased these products.
Our screenplay services do not encompass computer software tutoring. We kindly advise you to reach out to the tech support team of the company that sold you those products for proper assistance.
Answering inquiries concerning third-party services or computer/software items you bought from other businesses is outside the purview of our screenplay services. Our screenplay readers and editors are not software/internet/computer technicians.
We do not work for Microsoft or any computer software, yahoo, AOL, etc. Therefore, we are unable to troubleshoot their products.
NOTE: If you don't regularly update your computer operating system, it can lead to sudden technical problems that can prevent your computer from opening digital script files. Get in touch with the tech support team of your computer/software company to have them explain everything to you.
Using mind-altering drugs that mess up your brain and memory will impair your ability to remember how to perform basic computer tasks like uploading/downloading files and opening file attachments.
It is the customer's responsibility to keep his/her computer/laptop, email app, and software in proper working condition.
Should you encounter any challenges while trying to open a Final Draft (.FDX), Movie Magic Screenwriter (.MMSW), or any other file on your computer, we kindly advise you to contact the appropriate tech support team affiliated with the software you are utilizing.
It is the customer's responsibility to know how to upload files and download files from their email. Kindly note that your lack of knowledge on downloading or opening script file attachments, on which we have provided editing services, does not warrant a refund. Similarly, if you let someone use your computer, spill drinks on your keyboard, or you visit unsafe websites and subsequently contract computer viruses, we are not responsible for your inability to open files or any issues on your computer.
If you have any questions or issues with your Microsoft Word software, kindly contact their tech support team.
It is beyond the scope of our services to contact a third-party software/computer tech support company on your behalf.
We cannot email your scripts on your behalf to a 3rd party. Please use your own email address to send and receive files.
It is important to note that Adobe Acrobat software is not compatible with opening Movie Magic Screenwriter (.MMSW) or Final Draft (.FDX) script files, or any file type that Adobe Acrobat reader cannot handle.
Making paper copies of your digital script files and sending them by mail to you or any third party is not a service we provide.
If you can't open the digital script file after we emailed it to you, we can only re-email you a re-saved copy of the digital script file the first and second time. After that, if you still can't open the file on your end, it's likely due to computer/software/email issues on your end. You would need to contact the tech support team of the company that sold you the computer.
We do not offer script printing, tech support, or mailing services.

4) Can I email follow-up questions about my script to your staff or the person who read/worked my script if I have questions?
We can answer questions about pricing and suggest services, but we do not offer Q&A follow-up sessions that require us to provide further explanations about your screenplay or free script consultations with our script analysis/coverage, script rewriting, script consulting, or editing services. All our services are a one-time services. While we are working on your script project, we can answer questions that are within the scope of the services for the project.

Once we complete your script and deliver it to you, please note that we will not be able to provide ongoing support or answer additional questions without an additional fee for script consulting services. Furthermore, we have to work on another client's project. We cannot use time reserved for another client's project to continually answer questions about your script, which we have already completed work on.

We are not screenwriting instructors and will not be available to answer unlimited questions about your script for free. Providing such assistance would fall under additional script consulting work, which would require payment for our consulting services and scheduling additional time to review your script again and answer your questions. Answering specific questions about your script and explaining things to you after we've concluded work on your script is considered extra script consulting work, which comes with a consulting fee. Answering questions about your script after we've already finished working on it is extra work that takes up extra time, which requires a consulting fee as they consume extra time, so we are unable to offer them for free.

After completing your script, we must begin working on the next client's scheduled script. We don’t handle follow-up questions that require us to provide extra unpaid services or services that go beyond our scope such as explaining to you about the rules of screenwriting, plotting, or answer grammar questions. We are not a screenwriting or grammar school. We don’t have instructors available to answer all your questions about screenwriting or grammar rules or teach you about them for free. We cannot take ongoing questions about your script or explain to you the rules of screenwriting, grammar, or give advice on finding screenwriting contests -- all of which are beyond the scope of our services.

Additionally, if you didn’t purchase proofreading service, and you only paid for editing, please don’t expect to get two services for the price of one. Proofreading is priced per word -- which we can give you a price quote upon request. Proofreading services should not be mistaken for screenplay editing, script formatting, or script rewriting services. A consultation fee will be required if we need to schedule time to re-read any part of your script or writing material to answer your follow-up questions. Our script readers are unavailable to personally answer emails or provide one-on-one consultations. They are hired to read scripts and write coverage. That's all they do. As soon as they are done with a project, they have to work on the next project scheduled in the pipeline.

5) Why do I need to get my script analyzed before I show it to an agent or producer?
Before you send your script to an agent or producer, be certain that your script is ready to be seen. Get professional and candid script feedback. That way, you will have a chance to rectify problematic areas in the script. For those who are new to screenwriting, avoid putting "DISSOLVE TO" or "SMASH CUT" in your script. A screenwriter's role is to convey a story in a visually engaging manner, not turn a script into an instruction manual for the director. Editing commands are for the director and editor to decide in post-production. Avoid letting technical instructions rob screen time from your story and your characters.

6) How experienced are your script readers?
Our script readers have experience providing coverage and story notes for executives in the film/television industry. We thoroughly vet them. Prospective script readers must provide not only three sample script coverage and/or script notes they've done for previous producers, directors, production companies, movie studios, A-list directors, literary agents, or literary managers, but also three industry references from top executives, such as producers, directors, VPs, CEOs, literary managers, and literary agents. Additionally, all potential script readers must pass our script coverage test.

We carefully select script readers with verifiable industry experience, and they must pass our script coverage test to showcase their skills. By reviewing their sample script coverage and having them complete our script coverage test, we can effectively assess whether they possess two key qualities: a genuine pride in their work and the necessary skills to provide insightful script feedback. Our script readers have analyzed professional scripts and books for executives at literary agencies, management firms, and production companies.

Unlike other service providers that prioritize hiring large numbers of readers, often at the expense of quality, we focus on selecting experienced, dedicated readers who take the time to thoroughly review scripts, rather than those who merely skim through them. We don't want lazy or inexperienced people working for us. We only value individuals who are talented and fully dedicated to their work.

We even have executives, script readers, and assistants to top A-list directors who have worked with major producers and film companies like Marvel Studios, reaching out to inquire about working with us. All of our script readers have been vetted and hand-picked from the industry. For more details on our script readers' background, visit our script readers' page.

7) Can you help me sell my scripts if I don't have a literary agent?
No, sorry. We are a script coverage and editing company. Representing writers and selling scripts is an entirely different line of work reserved for literary agents. There are state laws and requirements to become literary agents.

8) Do you accept credit card payment?
Yes. You can pay online with a major credit card (not gift card) or e-check via PayPal. We accept any major credit cards including Visa, MasterCard, Discover and American Express. You do not need to have a personal PayPal account to use PayPal as PayPal will give you the option to pay as a guest. Simply choose the screenplay service you desire and click the "Add to Cart" button. Please be advised that we have a minimum fee requirement of $40 on writing, rewriting, proofreading and editing-related projects pertaining to manuscripts, scripts, treatments, TV series bibles, and synopses.

Prices
Our prices are subject to change without notice. Therefore, check our website for updates and/or check with us via email at [email protected] -- especially if you have new projects that need to be priced for certain services that are not listed on the website. For example, script doctoring (story rewriting) service is not listed on our website, but we do offer it based on our availability/workload.

9) What are the preferred e-mail submission formats?
Depending on the type of services you select, below are acceptable file types:

PDF Adobe Acrobat (Applies to Script Coverage and Script Notes services only.)
Celtx (online and desktop versions)
Rich Text Format (Depends on certain "special project" services. Email us first at [email protected] and let us know what service(s) you are seeking.)
Fade In
Final Draft 5-13
Movie Magic Screenwriter
Users of Draft 8 or higher, please save a copy of your script as Final Draft 5-7 (.FDR) and email us the .FDR copy, only if you are submitting your script for editing service. Final Draft 8-9 file types tend to freeze more often than earlier versions.

File Conversions
Please be advised that we do not do file conversions from one screenwriting software file type to another. It is your responsibility to contact the company of the screenwriting software that you use and ask their tech support department to assist you with your technical software-related questions.

We Do Not Offer Technical Computer/Software Support | Please Contact the Sellers of Your Computer/ Software
Please be advised that our script readers, editors, and team members are not software technicians. They are not hired to work as your personal computer software technicians.

We DO NOT work for Microsoft Word, Adobe Acrobat, or any screenwriting software/computer companies. We are not software technicians or computer engineers. We do not provide technical support.
If you are not sure how to use a certain feature in your screenwriting software, please make the effort to read the user manual that came with your software and/or contact the proper company where you purchased your software/computer and ask for their tech support department.
Our team members CANNOT phone technical support of a software or computer company on your behalf -- or sit in on your phone call to tech support to listen and answer technical questions about your software or computer for you.
It is your responsibility to get proper technical support from the party that sold you the software and/or computer.

10) My printer won't print. Can you troubleshoot it or walk me through the steps?
No, we do not offer technical support of any kind. It’s unreasonable to expect our script readers or any of our team members to troubleshoot products or services sold by other companies. Make the effort to read the instruction manuals that came with your software, printers, and computers -- or contact the companies where you bought your software, printers and computers.

We are not a computer software or tech company. We do not offer technical troubleshooting services on company software or devices. Similarly, if you're depending on others to read the user manual of your third-party screenwriting software and teach you how to use it, instead of taking the time to learn it yourself, screenwriting may not be the right fit for you. If you're not familiar with how to use your screenwriting software or its basic features, it would be unrealistic to expect literary agents or producers to have confidence in your professionalism and want to collaborate with you.

Our professional script readers, editors and team members are not computer/software technicians. Please understand that script reading is not the same as troubleshooting a computer, printer, or a software. If you have issues with your screenwriting software or computer, make the time to contact the tech team of the company that sold you the software or computer.

11) What is PDF Adobe Acrobat file?
Your screenwriting software should have a feature that allows you to export/save your script as a PDF file. Whether you typed your script using Final Draft or Movie Magic Screenwriting, if you save a copy of your script as a PDF, we can open and view it on any operating system. If you don't know how to convert your script from your screenwriting software to a PDF file type, again, please contact the software company's technical support department.

12) Do you accept online submissions in Microsoft Word format?
Yes. You may e-mail your screenplay as a Word doc, IF the screenplay is properly formatted according to industry standards -- which rarely happens. By that, we are referring to the margins, scene descriptions, sluglines, etc. Font style must be 12-point Courier New. Please do not narrow margins or use a smaller font size, because that will generate an incorrect page count. One script page is equivalent to one minute of movie time.

13) Will using your screenplay editing service help me land a literary agent or manager?
Our editing service helps "improve" the readability of your screenplay. One round of editing is involved. Keep in mind that it is not a "co-writing" or "polishing" service. There is no guarantee made in using the service to land an agent. However, we are happy to confirm that some of our clients have benefited from using this editing service. Some of them have moved up as quarter-finalists in screenwriting contests. Others have landed in the top of various screenwriting competitions. The only thing we can say is using our editing service will make your script better than it was before. Some of our clients have landed book and production deals from using our editing and/or script doctoring service.

14) By which method will I receive the script notes or script coverage?
By default, the notes or coverage will be e-mailed to you as a PDF (Adobe Acrobat) file. If you don't have an Adobe Acrobat reader, you may visit http://get.adobe.com/reader/ and get a free version. We only send and receive files, including scripts, over email.

15) When is script service rendered and what is your refund policy?
Payment must clear before service can be performed on your script. All custom work/services such as screenplay editing, script consulting, script coverage, query letter writing service, script doctoring (aka screenplay rewriting), script notes services are non-refundable. We are selling a service, not a product. All service fees are non-refundable once we begin work on your projects (scripts, story treatments, manuscripts, etc.), whether it is reading, rewriting or editing your scripts, we cannot issue refunds because we have already put in time to work on your projects. If we have not started on your project, and it is in line to be worked on, at your request, we can issue a refund but with 5% deducted from the refund amount since we had to turn down a project to fit your project into our schedule -- which is a block of time that we could have used to accept another paying client's project. Additionally, bear in mind that once your script or treatment is being worked on by our team, we will not accept an updated version to replace the existing one.

As a customer, it is your responsibility to know how to properly upload and download file attachments in your emails.
It is also your responsibility to know how to properly open file attachments using the correct software on your computer. We are not responsible for your lack of computer or software knowledge.
If you don't know how to use your screenwriting software, Microsoft Word, or any computer programs installed on your computer, it is your responsibility to reach out to the "Tech Support" team of those 3rd party companies.
Just because you don't know how to use the correct software on your computer to open your completed script projects that we've emailed you does not mean that we did not render service to you. For example, if after we perform editing service on your script in Movie Magic Screenwriter software, and we email you the script file, and you suddenly don't recall how to download the file or open the file, you would need to contact the screenwriting software company's Tech Support team or read your user's manual. We will not be troubleshooting other companies' products or email apps.
We are not a tech support company so we cannot remotely troubleshoot your computer, file attachments, or email glitches for you.
If you email your script to us as a Microsoft Word doc for proofreading service, you will get the proofread script emailed back to you in the same file type (Word doc). We do not offer free script file conversion services.
If you don't know how to download and open file attachments that we emailed you, it is your responsibility to contact your email service provider's Tech Support department so they could assist you.
We are not in the business of troubleshooting your personal email glitches, tutoring you on how to use your own email or troubleshooting your personal computer problems. After we email your script files that we have analyzed, edited, proofread, or formatted, that means we are done with your script projects.
We are not responsible for your lack of basic computer knowledge or your sudden memory lapse that prevents you from remembering how to send emails, open emails, forward emails, download email attachments, and upload file attachments.
It is your responsibility to keep your computer(s) and laptops running smoothly. If your computer malfunctions and that prevents you from opening your script project that we've worked on, then you must get your computer fixed so you can open the files. Your computer not working because you've failed to do regular system updates does not mean you are entitled to a refund. All of our services are custom work, and they're ineligible for refunds.
Please note our turnaround time on all our services are NOT guaranteed as there may be circumstances that are beyond our control such as unexpected email server, technical issues in screenwriting software and script files crashing, pandemic-related/natural disasters, wildfire, or internet technical difficulties that may interrupt our delivery schedule. By using our services, you are aware and agree to our Terms of Service. Please note that script files and software are capable of unexpectedly freezing and crashing. We are not responsible for technical issues arising from third-party products, such as a screenwriting software freezing, script files becoming corrupted, or email services failing to deliver your emails properly.
All custom work, including rewriting, formatting, and editing services, is non-refundable. This policy is in place to ensure that customers are fully committed to the work they request and to prevent misuse/abuse of customized services. Once we have started work on your project, it is considered final and no refunds will be issued.

How many rounds of rewriting do I get with your Screenplay Rewriting service?
You have to pay for each round of rewriting service. Screenplays typically require multiple rounds of rewriting to reach a polished version that fully meets your personal taste. While you are paying for just one round of rewriting, it is unrealistic to expect a fully refined script after just that one round. For reference, movie studios spend years and multiple revisions with their screenwriters to perfect a screenplay. Additionally, requesting further rounds of rewriting without additional payment is considered unethical and is not in line with industry standards.
Also, please note that our screenplay rewriting service is distinct from script consulting. Our rewriting service does not include free post-rewrite consultations or feedback. Script consulting is a separate service, which requires additional fees if needed.

What is "Custom Work"?

Custom work refers to services that are specifically created or tailored for an individual customer’s unique needs or requests. This includes, but is not limited to, rewriting, editing, consulting, and other personalized services where the work is directly based on your instructions or specifications. Because these services are uniquely prepared for each client, they cannot be resold or reused, and therefore, they are non-refundable once delivered.

Why are custom services non-refundable?
Custom services, such as rewriting and editing, are specifically tailored to meet your needs. Once completed and delivered, these services cannot be resold or reused. Our non-refundable policy helps prevent misuse of the service, such as cases where a customer might request and receive the work, then try to claim a refund or chargeback after the fact. This policy ensures fair treatment for both our customers, our team, and the services we provide.

Swapping Out Scripts on Certain Services are Allowed

Please make sure you submit the correct version of the script(s) that you want service(s) performed on.
After you submit a script for Script Coverage or Script Consulting/Script Notes service, please be advised that we can only accept (with a $15 swap-out service fee per script) an updated version of the script or an entirely different script to replace the initial version of the script for these two services (Script Coverage and Script Consulting/Script Notes service) -- if we have NOT started reading your script to analyze it for coverage or script notes service. And if applicable, we will email you an e-invoice/payment link for you to pay for the difference in page count -- if your new script has a higher page count that affects the pricing for the service(s) you want. The turnaround time may change if the new script is longer than previous version submitted.
If you wish to cancel your order -- or swap out the screenplay that you have submitted for Screenplay Editing service, Script Doctoring (Rewriting) service, or Script Formatting service -- and if we have not worked on it, meaning we have not spent time reading your screenplay(s) or performed any services on it, we will issue you a refund minus 10% of whatever amount you paid as there is a service transaction fee to process a refund with our payment processor. So make sure you submit the correct version of the script to avoid this scenario.
Currently, we are no longer doing script swap outs for Screenplay Editing, Script Doctoring, and Script Formatting service due to time constraints. We have to finish projects scheduled for these services as soon as possible, and we cannot squander time swapping out scripts, looking over scripts for repricing, and rescheduling them for these types of service. We get scripts from all over the world, and we're only taking projects from clients who have their final versions ready for us to work on.

16) Can I email you an updated version of my script/writing material AFTER I have placed my order and already submitted my initial script/writing material?

If we HAVE NOT started work (read it) on your script (s) for Script Coverage service or Script Consulting/Script Notes service - - then you may submit an updated version of your script/writing material, BUT please be advised that there will be a "swap out service fee" of $10 USD to "swap out" each script. In addition, if the updated version of the script/writing material has a higher word count, then you will need to pay the difference along with the "swap out service fee." The way it works is we would email you a PayPal invoice to submit your payment.
Note: The updated version of your script/writing material will be treated as a new submission as we would have to assess it to price it accordingly, and it may have a new turnaround time. For example, if you initially submitted a script that has a total word count of 20,000, and you want to replace that initial version of your script with an updated, longer version of the script/writing material which has a higher word count, for example, 20,300 words, then we will send you a PayPal invoice to pay the difference plus a "swapping out" service fee of $20 USD. So please make sure you email us the correct version of your script the first time around. If you do not want to pay the difference plus the "swapping out" service fee for the updated version of your script, and we have not begin work on your project (e.g. script/writing material) we can issue you a refund -- minus a 10% processing fee.
Please be advised that we reserve the right to refuse service to anyone at anytime, especially if you are on verbally abusive or try to extort free services, demanding that we perform tasks that are outside the scope of our service agreement.

17) Can you resend the file attachments that you sent me weeks ago? We can only resend the same file attachments (digital script files) twice for free. After that, you will need to pay a $15 service fee for each script file attachment you want re-emailed to you. We cannot resend (re-mail) script files to you if 25 calendar days have past after the date you purchased our script editing service, script formatting service, and/or proofreading service for that particular script file you want re-emailed to you. The same rules applies to any script editing service, script formatting service, script proofreading service, or combo services (such as script editing + script formatting service) that you purchased via our PayPal e-invoice method.

It is the customer's responsibility to be organized and save any incoming emails sent to the customer. It is also the customer's responsibility to know how to properly download and open file attachments. We are not responsible for any issues you have on your computer/laptop, or your email service provider. The customer must safely store his/her own script files. We are not obligated to re-email you any script files (file attachments) 20 calendar days after the date we first emailed the script files that we've worked on -- whether it be script formatting, editing, or rewriting services, etc. We do not store your script files indefinitely. It is you responsibility to know how to save email attachments. We are not obligated to keep resending (re-emailing) the same file attachments to you more than two times. It is your responsibility to be organized and learn to save emails and file attachments that we've sent you. We reserve the right to refuse services and end contact with anyone who is rude, dishonest, under the influence of drugs/alcohol, or anyone who makes unreasonable service requests/out-of-scope service demands.

18) Can I get a refund if I disagree with your script reader's opinion about my script in the script coverage or any of your services?
All our services are considered custom work -- which are non-refundable. It is the customer's responsibility to read our Terms of Service before purchasing/using any of our services. Regarding our services, which involve reading and analyzing creative materials like screenplays, script treatments, and more, please note that it is not our role to decipher or figure out unclear storytelling or poorly written elements of your script, story, or creative work. Merely because the customer, a colleague of the customer, or a third party disagrees with our subjective feedback provided through our script coverage services, or any of our other services, does not entitle the customer to a refund. When you purchase script feedback services, such as script coverage, you are receiving a professional opinion on your creative work -- and it's important to note that opinions can vary from person to person. All custom work is not eligible for a refund.

If your script contains broken English or scenes that are confusing or ambiguous, you should not expect us to fully understand those aspects of your script. This is why it is useful to utilize our script coverage and script notes services, as we can provide feedback to help you identify and address any confusing aspects of your script, ultimately improving your storytelling and screenwriting skills. While your story may be clear in your mind, it doesn't always translate seamlessly onto the pages of your script (aka screenplay). This is why all scripts require multiple rounds of rewriting to refine them for clarity—it's simply part of the screenwriting process.

Therefore, please remember that when you obtain script coverage, script analysis, or any service involving the evaluation of your creative materials (such as scripts, treatments, novels, etc.), you are receiving our professional opinion of your work. Keep in mind that opinions on creative work are inherently subjective and can vary. Just because multiple readers may view your script positively does not mean another script reader will have the same perspective. Similar to how a movie may be enjoyed by some and not others, your story may elicit different reactions from different readers, as creativity is subjective.

Additionally, simply because you come from a long line of novelists or screenwriters does not mean that talent is automatically passed down to you, nor does it guarantee that your writing and storytelling skills are on par with theirs. Writing is a skill that requires practice and development, and it is not something that is automatically passed down through family or genetics. Feedback and opinions on creative projects are inherently subjective, and differences in perspective—whether from the customer, another script reader, or a third party—do not justify a refund. Therefore, with our script coverage services and any of our services that involve evaluating creative materials, we cannot give your script a high score or praise your storytelling skills simply because you come from a family of writers, as that would be a biased approach. We evaluate the script itself, not your family’s credentials.

Our script coverage reflects the perspective of our professional readers, and it is not a guarantee that everyone will share the same viewpoint. While your story may be clear in your mind, it doesn't always translate seamlessly onto the pages of your script (aka screenplay). That’s why it is important to get script coverage and script notes services with us. It's also essential to recognize that crafting a strong screenplay usually involves several rewrites—often more than three—to make sure your story is clear and easy to follow. Please keep in mind that not all companies have exactly the same Terms of Service. Additionally, please note that our script coverage service does not include free proofreading or a question-and-answer session. Highlighting grammar or spelling errors, or providing feedback on such errors, is not part of the script coverage service. Our script feedback focuses on the overall content and structure, not on grammatical issues.
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Refund Policy
All our custom work services (e.g. editing, script analysis, query letter writing service, book, script or treatment rewriting or analysis services) are non-refundable. Once we work on your project—whether it’s script coverage, script editing, rewriting, or any other service—our time is committed to your project. This time could have been used for other clients or to take on new work within our scheduled time slots. Additionally, this policy helps prevent abuse of our services, such as chargebacks after the service is delivered. Therefore, by using our services, you acknowledge and agree to our policies and terms of service, including our no-refund policy once work has commenced. In the event that you need a refund for ordering the wrong service, kindly be aware that a 10% deduction will be made from the refund amount to cover the necessary processing fee for payment refunds. The same goes for cancelling an order. If we have not worked on it, and you want to cancel the order, there will be a 10% deduction from the refund amount to cover the refund processing fee.

That’s why it is important to get script coverage and script notes services with us. It's also essential to recognize that crafting a strong screenplay usually involves several rewrites—often more than three—to make sure your story is clear and easy to follow.

Please be advised that if the script notes or comments in the coverage don't praise your script enough, or the comments don't exactly align with your opinion, that does not mean you are entitled to have another one of our script reader to assess your script for free.

18) Can you introduce new writers to agents or managers?
Due to liability and legal reasons, it's not a service we offer.

Note: Please be advised that we do not offer script-selling services. We are not a literary agency and cannot act as sales agents to sell scripts on your behalf. By browsing, using, and accessing our site and purchasing any of the services, you signify your agreement to our Terms and Conditions of Service. It is your responsibility to read our Frequently Asked Questions and Terms of Service pages before using our services.

Responsibility to Review Terms: All custom work/personalized services, including script editing and script rewriting, are non-refundable. By browsing, accessing our site, and utilizing any of our services, you acknowledge and agree to our Terms and Conditions of Service.

What’s the Difference Between Script Consulting, Script Notes, and Script Coverage?

What is the Difference Between a Script Reader and a Script Consultant?